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Our Hospitality Agents are the face of Sonder and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfilment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!
AT SONDER YOU WILL:
Respond to overnight guest requests, issues, and other outreach using the Sonder Service Principles.
Guide guests through the Sonder experience, ensuring they have an unforgettable first impression
Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion.
Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
Maintenance and organisation of working spaces, including office, storage closets, warehouse and others, as assigned.
Travel to multiple Sonder properties throughout the local market, as required
WHAT WE OFFER:
Stock options for full-time employees; this is an opportunity to be an owner of a rapidly growing tech-hospitality start-up
$1000 in annual Sonder credits for Sonders around the world. 25% discount for friends and family. Love to travel? That's what we do!
A high-energy, start-up environment with smart, positive coworkers
Laurea minima: Licenciatura Esperienza: De 2 a 3 años Categoria professionale: Empleado residenza: España
WHAT WE LOOK FOR:
Guest-centric and positive mindset
Organised, hardworking, and detail-oriented
Comfort with ambiguity and rapidly shifting priorities
Thrives in a fast-paced, ever-changing, always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Comfort in independent problem solving with the humility to ask for help when needed
Unintimidated by using mobile apps while in the field for team collaboration and communication
Flexible schedule and is open to working some evenings and weekends
Ability to lift/carry items and stand/walk for extended periods of time
This position requires a smartphone and a car in select markets with valid Driver’s License, clean driving record, and proof of insurance
Previous experience working in hospitality, service, and/or customer experience
This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).
Native Spanish speaker with professional fluency in English (conversational/written)
Fluency in other European language and Catalan is a distinct plus