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Receptionist / Hospitality Agent

domainSonder

placeRoma, Roma, Italia

event_available02/12/21

Descrizione dell'offerta

Our Hospitality Agents are the face of Sonder and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

AT SONDER YOU WILL:

Be one of our hotel receptionists.
Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
Guide guests through the Sonder experience, ensuring they have an amazing first impression
Work alongside other Hospitality Agents and our remote guest experience team, taking ownership of issues and ensuring they are completed to the highest degree without supervision
Reach out to guests to collect their IDs and to organize welcome video calls. Guide them through the Sonder experience, ensuring they have an amazing first impression.
Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
Perform housekeeping quality audits and inventory checks in our spaces to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned
Perform any needed duty, including managing the food and beverage offering, throughout the local market, as required, to secure the best guest experience
Travel to multiple Sonder properties throughout the local market, as required

WHAT WE OFFER:
Workplace: Rome
Full-time employment contract
Competitive pay
Health Insurance
PlanStock options; this is an opportunity to be an owner of a rapidly growing tech-hospitality start-up
$1000 in annual Sonder credits for Sonders around the world. 25% discount for friends and family. Love to travel? That's what we do!
Comprehensive training
A high-energy, start-up environment with smart, positive coworkers.

Requisiti

Laurea minima: Licenciatura
Esperienza: De 2 a 3 años
Categoria professionale: Empleado
residenza: Provincia vacante

WHAT WE LOOK FOR:.

Previous work experience working in hospitality, service or customer service
Guest-centric and positive mindset
Communicate effectively and ability to set the right cultural tone for the team
Organized, hard working, and detail-oriented
Comfort with ambiguity and rapidly shifting priorities
Ability to take initiative and comfort in independent problem solving with the humility to ask for help when needed
Effective communicator who can influence others to drive results
Thrives in a fast paced, ever-changing, always challenging startup environment
Unintimidated by using mobile apps while in the field for team collaboration and communication
Flexible schedule and availability to work night shifts on weekends and some public holidays
Ability to lift/carry items and stand/walk for extended periods of time
Native Italian speaker with professional fluency in English (conversational/written)
Fluency in any other language is a distinct plus

Please send your application in English!

Ultima iscrizione: 1 giorno fa